Whether your guest is from overseas or down the street, they have expectations that they expect your business to meet. To each customer, YOU are the business! When you meet or exceed customer expectations, you contribute to the growth of your business and your community.

This is a one-day workshop and by the end of this workshop, you will gain the tools necessary to feel confident in dealing with customer complaints. You will learn to view a customer complaint as a positive- only when you have been made aware that there has been a problem do you have the opportunity to fix it and keep that valuable customer returning to your business.

This session is delivered in 5 modules:

• Be Professional
• PEI BEST Attitude
• Doing your BEST
• Managing Risk
• Service Recovery

For information or to schedule your PEI BEST Service Excellence Workshop, contact Alex MacKenzie at 902-566-5008 or amackenzie@tiapei.pe.ca